Getting help from UW Bothell IT

How to contact UWB-IT

IT Helpdesk technology support

To best serve the campus community, UW Bothell IT Helpdesk offers extended hours of support for phone, email, walk-ups, and equipment check-out during the first two weeks of each academic quarter. After the first two weeks, UW Bothell IT Helpdesk will maintain the standard hours listed on this page.

Academic quarter Helpdesk support hours

This schedule applies to autumn, winter and spring quarters.

Walk-up support & equipment check-out

  • Please note, helpdesk extended support hours are not offered on Saturdays. A standard schedule is maintained throughout each academic quarter.
  • Special extended support hours for the first two weeks of each academic quarter:
    • Monday – Thursday, 8:00 AM – 8:00 PM
    • Friday, 8:00 AM – 5:00 PM
  • Standard academic quarter support hours:
    • Monday – Saturday*, 10:00 AM – 4:00 PM, starting April 18, 2026

Phone & email support

  • Special extended support hours for the first two weeks of each academic quarter:
    • Monday – Thursday, 8:00 AM – 8:00 PM
    • Friday, 8:00 AM – 5:00 PM
  • Standard academic quarter support hours:
    • Monday – Thursday, 8:00 AM – 6:00 PM
    • Friday, 8:00 AM – 5:00 PM
    • Saturday*, 8:30 AM – 5:00 PM, starting April 18, 2026

Faculty and staff technology tools training and support

Contact the Academic & Collaborative Technology (ACT) team to get assistance with Microsoft 365, accessible digital content, using AI, photography/videography and much more. Check our ATC intranet site for information, tutorials and other resources.

  • Office hours: Monday – Friday, 8:00 AM – 4:00 PM
  • Email: uwbit@uw.edu
  • Phone: 425.352.3456 or 2.3456 from any campus phone

Summer quarter Helpdesk support hours

Walk-up support & equipment check-out

  • Monday – Friday, 10:00 AM – 4:00 PM

Phone & email support

  • Monday – Thursday, 8:00 AM – 6:00 PM 
  • Friday, 8:00 AM – 5:00 PM 

Interim break Helpdesk service hours

If you need to return equipment or request an in-person appointment during the interim break, please call (425) 352-3456 or email uwbit@uw.edu to schedule an appointment.

Phone & email support

  • Monday – Friday, 8:00 AM – 5:00 PM

Walk-up support & equipment check-out

  • Monday – Friday 10:00 AM – 4:00 PM
  • For equipment returns or in-person appointments during the interim break, please call (425) 352-3456 or email uwbit@uw.edu to schedule an appointment.
  • Equipment check-out is suspended during the interim break.

UW Bothell IT is closed
during University-observed holidays