Information Technology

Getting help from UW Bothell IT

How to contact UWB-IT

General technology support

Faculty and staff technology tools training and support

Contact the Academic & Collaborative Technology (ACT) team to get assistance with Microsoft 365, accessible digital content, AI tips and tricks, photography/videography and much more. Check our ATC intranet site for information, tutorials and other resources.

  • Office hours: 8:00 AM – 4:00 PM
  • Email: uwbit@uw.edu
  • Phone: 425.352.3906 or 2.3906 from any campus phone

IT helpdesk technology support hours

To best serve the campus community, UW Bothell IT helpdesk offers extended hours of support for phone, email, walk-ups, and equipment check-out during the first two weeks of each academic quarter. After the first two weeks, UW Bothell IT helpdesk will maintain the standard hours listed on this page.

UW Bothell IT is closed during University-observed holidays and Saturday, November 29, 2025.

Academic quarter helpdesk support hours

This schedule applies to autumn, winter and spring quarters.

Phone & email support

  • Special extended support hours for the first two weeks of each academic quarter:
    • Monday – Thursday, 8:00 AM – 8:00 PM
    • Friday, 8:00 AM – 5:00 PM
  • Standard academic quarter support hours:
    • Monday – Thursday, 8:00 AM – 6:00 PM
    • Friday, 8 AM – 5 PM
    • Saturday*, 8:30 AM – 5 PM, starting October 11, 2025
      Closed Saturday, November 29, 2025

Walk-up support & equipment check-out

  • Standard academic quarter support hours:
    • Monday – Saturday*, 10:00 AM – 4:00 PM
      Closed Saturday, November 29, 2025
  • Special extended support hours for the first two weeks of each academic quarter:
    • Monday – Thursday, 8:00 AM – 8:00 PM
    • Friday, 8 AM – 5 PM
  • First Monday of every interim we will be open from 12 PM – 4 PM only for equipment returns. If you need equipment and cannot make it to the scheduled service hours, contact the UWB-IT Helpdesk, and we will work with you on a solution.

Please note, helpdesk extended support hours are not offered on Saturdays.
A standard schedule is maintained throughout each academic quarter.

Interim break helpdesk service hours

If you need to return equipment or request an in-person appointment during the interim break, please call (425) 352-3456 or email uwbit@uw.edu to schedule an appointment.

Phone & email support

  • Monday – Friday, 8:00 AM – 5:00 PM

Walk-up support & equipment check-out

  • Equipment check-out is suspended during interim.
  • First Monday of every interim we will be open from 12 PM – 4 PM only for equipment returns.

Summer quarter helpdesk support hours

Phone & Email support

  • Monday – Thursday, 8:00 AM – 6:00 PM 
  • Friday, 8:00 AM – 5:00 PM 

Walk-up support & equipment check-out

  • Monday – Friday, 10:00 AM – 4:00 PM