Getting Help from UW Bothell IT
How to contact UWB-IT
General technology support
- Email: uwbit@uw.edu
- Phone: 425.352.3456 or 2.3456 from any on-campus phone
- Helpdesk walk-up: LB2-218
Academic & Collaborative Technologies support
- Email: uwbit@uw.edu
- Phone: 425.352.3906
- Connect with our team to learn more
IT technology support hours
To best serve the campus community, UWB IT offers extended hours of support for phone, email, walk-ups, and equipment check-out during the first two weeks of each academic quarter. After the first two weeks, UWB IT will maintain the standard hours listed below.
UWB-IT is closed during University observed holidays. Additionally, we will be closed on Saturday, November 25, 2023.
Academic quarter support hours
Phone & email support
- Special extended support hours for the first two weeks of each academic quarter:
- Monday – Thursday, 8:00 am – 8:00 pm
- Friday: 8:00am – 5:00pm
- Standard academic quarter support hours:
- Monday – Thursday: 8:00am – 6:00 pm
- Friday: 8am – 5pm
- Saturday*: 8:30am – 5pm (starting October 7, 2023)
Walk-up support & equipment check-out
- Standard academic quarter support hours:
- Monday – Saturday*: 10:00 am – 4:00 pm
- Special extended support hours for the first two weeks of each academic quarter:
- Monday – Thursday: 8:00 am – 8:00 pm
- Friday: 8am – 5pm
- First Monday of every interim we will be open from 12pm – 4pm for equipment return only. If you need equipment and cannot make it to the scheduled service hours, contact the UWB-IT Helpdesk, and we will work with you on a solution.
*Please note, extended support hours are not offered on Saturdays. They maintain a standard schedule throughout each academic quarter.
Interim Break Service Hours
If you need to return equipment or request an in-person appointment during the interim break, please call (425) 352-3456 or email uwbit@uw.edu to schedule an appointment.
Phone & email support
- Monday – Friday: 8:00 am – 5:00 pm
Walk-up support & equipment check-out
- Equipment check-out is suspended during interim.
- First Monday of every interim we will be open from 12pm – 4pm for equipment returns only.