Front desk services

Welcome to the Residential Life front desk

The Residential Life front desk is located in Summit Hall 111. 

At the front desk we provide:

  • Mail & package services
  • Work orders assistance
  • Connection to Resident Directors & Capstone Management
  • Resource referral & general assistance


SUMMER – Monday-Friday
10:00-2:00 pm

ACADEMIC – Monday-Friday
9:00-4:00 pm

Closed weekends and all federal holidays


Mail & package information

Summer 2024, all residential mail and packages are routed through UW Bothell’s central mail system.  The Residential Life Front Desk receives the mail and packages daily from central mail the following day.  Packages are stored at the Res Life Front Desk, and you will receive an email from Residential Life when they are available for pick-up.

Fall quarter 2024, all of these addresses will be updated for the academic year to reflect a new mail and package process.

Please note that packages addressed incorrectly may be returned to sender.

Mail & Packages

All mail will be placed in your unit mail box, which can be accessed with your key. Package notifications will be emailed to you when they arrive at the desk.


Grocery deliveries or take-out food (like DoorDash or UberEats) need to meet you outside of Summit Hall.

Mailing address format

YOUR FIRST & LAST NAME (same as on your housing application)
17927 113th AVE NE
Res Life 358557
Bothell, WA 98011

Delivery address format

10909 NE 185th St
Bothell, WA 98011

** Set meet location to the front entrance of Summit Hall

Packages (perishable)

Packages from food and meal services, like Hello Fresh or Blue Apron, deliver through national mail carriers (i.e. UPS, FedEX, USPS) which have to go through the university mail center even if you use a unit address.  These national mail carriers are not able to deliver directly to units.  Please make sure those packages are scheduled for delivery between Monday-Wednesday to ensure you receive your package prior to the weekend.

Community Assistant team

Meet the 2023-2024 Community Assistant team! CAs provide friendly and useful desk reception services for the residence hall community and visitors to cultivate a welcoming and inclusive environment. Feel free to stop by our desk and say hello!

Group photo of the 2023-2024 Community Assistant (CA) team