Campus Living

Resident Guide

Welcome to living on-campus! Now that you’re here, you have opportunities to learn, socialize, and create your own Husky Home experience. Explore this page to learn more about living on-campus and common resources residents use!

Table of Contents

Visit the Resident Portal

Resident Amenities

The Residential Village is designed to offer students the best on-campus living experience possible. Below are different amenities students can find within on-campus housing:

  • Free high speed Wi-Fi: Every resident has access to free high speed wi-fi located throughout the Residential Village.
  • Smoke- and vape-free: UW Bothell is a smoke- and vape-free campus with the exception of designated smoking areas. 
  • Study Rooms: Every residential floor in the Residential Village has at least 1 study room for residents to casually study or participate in group activities. These rooms are first come-first serve, and are not reservable.
  • Fully Furnished: All resident units are fully furnished with an extra-long twin bed/mattress, wardrobe, desk, and dresser. 
  • Kitchens: Both Summit and Forest Hall have a shared community kitchen with a sink, stove, oven, microwave, and refrigerator. Student’s utilizing these spaces should clean up after themselves and respect others using the space.

Community Standards

Community Standards, which can be found in your Lease, are in place to create and maintain an environment conducive to your success. It is the responsibility of each member of our community to:

  • Be familiar with and abide by the Community Standards
  • Share in building and maintaining a respectful and productive living and learning environment for all

Building Resources

Resident Advisors and Desk Assistants

Resident/Apartment Advisors (RAs/AAs) and Desk Assistants (CAs) are students who are Residential Life team members living and working in the Residential Village. Your RA is your main point of contact, and they will make an intentional effort to connect with you regularly over the year. You can talk with them about a variety of topics, and they will connect you with other staff and University of Washington (UW) resources if needed.

RAs can be incredibly helpful in some of the following ways:

  • Facilitating social events and connection to other residents.
  • Sharing knowledge about campus and community resources.
  • Building a sense of community within the floor or building.
  • Conversation partner for processing the adjustment to college life
  • Conducting community walks and ensuring that policies are followed.
  • An RA is on call every night from 5 pm–8 am. For urgent matters they can be reached by calling the RA on duty phone number.

DAs are student workers who manage the front desk. They can be incredibly helpful in the following ways:

  • Mail and package pick-up
  • Knowledge of on-campus resources and general assistance
  • Help submitting a work order
  • Hosting passive programming students can engage with at the desk

Roommate Conflict Resolution

Living with roommates can be an exciting part of your university experience. However, conflicts may arise, and that’s okay! Addressing conflicts openly can foster personal growth and stronger relationships.

Embracing Conflict

Conflict is Normal: Almost all roommates encounter some form of conflict. It’s a natural part of living with others and an opportunity for personal development. 

Learning Experience: Our Residential Life team at the University of Washington Bothell is trained in conflict mediation. We’re here to assist you in navigating challenges constructively.

Empowering Student Growth

Conflict Management Skills: Many students learn valuable conflict resolution and mediation skills during their college years. Encouraging them to address conflicts fosters independence and personal development. 

Parental Support: Encourage your student to practice advocating for themselves to learn independence.

Our Commitment

Campus Resources: Resident advisors are available resources for guidance and support. RA’s are committed to helping students create a positive living environment. Resident directors may step in if resident advisors need additional assistance after several conversations with their residents. 

Conflict Resolution Process

Conflict is a normal part of building relationships.  Sharing living space and learning to work through conflicts are an important part of developing healthy relationships with peers which will contribute to your success in future relationships.  

Your RA/AA and Residential Life staff are always here to support and talk through conflicts you might be having.  Whether it’s coaching, facilitating a new roommate agreement or hosting a mediation, there are several tools we can use to help resolve an issue. 

Roommate Agreement:  Done in the first week a new roommate joins the unit, this is the first line of defense against a possible conflict.  Working through the agreement with your roommates will allow you to talk through expectations and boundaries before a conflict arises.  Your RA/AA can facilitate a new roommate agreement should you need to re-do it.

Talk with your RA/AA:  Set up a quick chat with your RA/AA to talk about the issue you are having and get advice from them about how to proceed.  

Request a Mediation:  Residential Life staff are trained to host a mediation.  If time permits, staff will meet with each roommate one-on-one to prepare for the mediation.  A time will be scheduled as soon as all roommates of the unit are available to talk through the issue.  A structure will be provided to have the conversion so that each person can have their concern heard.

Room Change Request:  If after a mediation, you are still not able to resolve the situation, a room change request may need to be made to housing.  Note that if a resident requests a roommate change without working through the resolution process first a $100 administrative fee will be assessed.

Husky Card

Husky Card is what student’s use to access their meal plan, and use meal swipes within the Terrace Dining Pavilion.

Report a missing Husky Card

Please email uwbreg@uw.edu to have your replacement card mailed to you. Include your name, Student ID number, mailing address, and reason for replacement. The non-refundable replacement card fee is $25 and the charge will be added to your student account.

Room Keys & Fobs

The set of keys/fob you received at check-in are assigned uniquely to you, but are considered Capstone property. Do not switch keys or fobs with anyone, and turn in your keys/fob at your front desk or your designated checkout location when you move out or move to a different space.

Use your keys/fob for entering and securing your residential space. Always carry your keys/fob (and Husky Card), and lock your room or apartment doors whenever you exit.

Lockouts and Lost Keys

If you are locked out of your bedroom, apartment or building, you may temporarily check out a key or building-access card.

  • During business hours, go to your front desk.
  • If you are locked out after the front desk is closed, call the RA on duty.
  • Charges may apply to rekey your room if your keys are lost or otherwise not returnable. Charges to replace a bent or broken key may apply as well.

If your keys are stolen, contact Campus Safety to report it.

Report a missing key fob

Please email info@residentialvillage.com if you have lost your key fob. Include your name, Student ID number, and reason for replacement. The non-refundable replacement key fob fee will be added to your student account.

Cleaning and Maintenance

All students are responsible for the upkeep and cleanliness of their assigned space. Students should supply their own cleaning supplies. Review below to learn more about how to keep your space clean.

Laundry

There is one shared laundry room in every residence hall. Students will be charged $1.75 per wash and dry. Students will pay this through our laundry provider’s mobile app. You are also able to track the progress of your laundry and see any open washers/dryers via the app.
Download the WASH-Connect app here: WASH-Connect App | WASH

Cleaning and Inspections

Unit inspections are conducted quarterly to ensure that residents are cleaning and maintaining their assigned space on a regular basis. Inspections also give staff an opportunity to address any facility-related issues in a timely manner. Each quarter, residents will be notified of their time frame and any issues found via email.

Garbage & Recycling

It is important that you take your trash and recycle out frequently to keep your units clean and not attract pests. Each residential floor has a trash room located near the elevator landing. Each trash room has a trash chute for trash and non-recyclables and a recycling bin for all recyclables. 

  • Separate your trash and recycling into the correct bin or trash chute. 
  • Break down cardboard boxes and place them inside the blue bins.
  • All items must go inside the bins or down the chute, never on the ground. 
  • Compost, battery and electronic recycling are available across campus, specifically in the UW1 vistas and the library.

Organic growth

When the weather gets warmer each spring, it is normal to notice organic growth begin in the bathroom, shower, sink, and window sill areas. Organic growth occurs in warm, moist environments and can be mitigated by regularly cleaning. 

If you notice organic growth:

  • Use any household cleaner to spray the affected area.
  • Let the spray sit for up to 30 minutes and wipe clean.
  • If organic growth remains, repeat the process until all growth is eliminated.
  • Ensure that the bathroom fan is on until all moisture has dissipated.

To prevent more growth:

  • Clean and wipe down bathrooms and household surfaces regularly.
  • Keep heat in your units to a minimum.
  • Open bathroom windows when possible, especially during and after showering.
  • Do not open windows during damp or rainy weather conditions.

For more information on organic growth, you can find our full policy in the appendix of lease.

How to Place a Work Order

If you are in need of maintenance assistance, you must place a work order to alert the maintenance staff of the problem. You will not be charged for routine repairs. Work orders are completed as promptly as possible and are prioritized by the seriousness of the repair needed. Some repairs may not be made immediately. Submit work orders by logging into the residential portal and clicking submit work order.

Preparing for Break

While Horizon Hall is open 12-months out of the year, Summit Hall and Forest Hall are academic year leases. Bothell Dining is closed over university break periods and residential meals plans will not be active. All three halls will stay open for Thanksgiving and Spring Breaks, however, only Horizon Hall apartments are open for occupancy over Winter Break. Summit and Forest Hall both close for Winter Break.

Winter Break Closure

The Residential Village, with the exception of Horizon Hall Apartments, will close for the university winter break. Bothell Dining is also closed and will not be providing food during the break. University offices physically close between Christmas Day and New Years day. The winter break is three weeks long in 2024 and 2025, so make sure to plan accordingly.

Housing and Residential Life staff will provide students with a checklist for how to prepare their units for closure. After closure, staff conduct a health and safety inspection.

If a student knows that they need 12-month house, you will want to apply for the Horizon Hall Apartments.

Understanding Your Housing Bill

Financial education is important and we want to make sure you understand your bill. Housing and dining charges will be posted to your UW student account which can be viewed at myuw.edu. Charges will appear near the start of the quarter and are due by the third Friday of the quarter. For questions regarding billing charges you can email the Enrollment Management & Student Affairs Operations team at resbill@uw.edu.

How do I find out what I will be charged?

The lease that you sign with Capstone Management will outline the charge amounts. There are three specific charges that will be added to your student account:

Housing: this amount can be found on page 1 of your housing lease. It is listed as a quarterly amount, and is what you will see on your UW student account at the start of every quarter.

Meal Plan: this amount is determine based on the meal plan you selected. The meal plan you selected can be found on page 2 of your housing lease.

Renters Insurance: this amount can be found on page 6 of your housing lease. This charge is only applied to students who chose to purchase insurance through Capstone Management. The charge is listed as a monthly charge on the lease, you will need to multiple by three to determine the quarterly charge.

Student Support

This section will soon feature the amazing resources UWB offers — please check back later for updates!

Appeals and Early Termination of Lease

Early Termination

We understand that various circumstances may necessitate a student’s early departure from housing before their lease concludes. These reasons can include, but are not limited to, graduation, participation in a study abroad program, or unforeseen hardship. To initiate the termination process and understand the specific recommendations based on your reason for termination, please follow the instructions below.

To begin, please email Capstone Management at info@residentialvillage.com with your request to terminate. Capstone will then provide you with a lease termination request form to complete. It is essential to fill out this form thoroughly, as it will be reviewed by a joint termination appeals committee that determines your financial responsibility for the remainder of your lease.

  • If your termination is due to graduation, study abroad, or transferring schools, please provide appropriate proof within the form. This proof could include a screenshot of your approved graduation, a copy of an email confirming acceptance to another school, or documentation of your acceptance into a study abroad program.
  • If your termination is due to medical hardship, please note that the hardship must directly impact you. The proof provided should include a note from a licensed medical provider explicitly outlining why on-campus student housing is no longer a suitable option for your circumstances.
  • If your termination is due to financial hardship, please be aware that the hardship must directly impact you. Financial difficulties experienced by parents or guardians are often not accepted as a valid reason for termination. The proof provided should detail the nature of the hardship, how your financial circumstances have changed since the lease began, and documented evidence of your attempts to resolve the hardship. This may include email correspondence with the financial aid office regarding attempts to obtain aid or student loans, and evidence of denial for these resources.

The termination request will be reviewed by a joint termination appeals committee, which comprises two UW Bothell staff members and two Capstone staff members. Please be advised that the committee convenes on a monthly basis, so your termination request may not be reviewed immediately after submission. Capstone will communicate the outcome of your termination request via email, along with any necessary next steps, such as move-out procedures, or additional information the committee may require for approval.

Please note that you will remain financially responsible for your lease if your termination request is denied or if you do not submit a request. Vacating your housing does not negate your financial responsibility.