Customer Service Specialist Position

Are you friendly? Do you like to help out?

The Customer Service Specialists are often the first person a new student meets when they come to the QSC. Therefore, Customer Service Specialists (called "greeters") need to welcome clients into the Center, and maintain a positive, upbeat attitude, to help students feel comfortable and get the help they need. Additionally, greeters are expected to:

  • Assist clients with sign-in procedures
  • Manage, and explain to clients, the process of receiving assistance from a tutor
  • Manage the resource checkout system
  • Attend trainings
  • Respond to inquiries regarding the Quantitative Skills Center services and workshops
  • Operate office equipment, such as the phone, computer/word processor, and printers/copiers
  • Perform related duties as required.

Please apply here or visit:  http://apply.interfolio.com/50316. Please upload the following with your application:

  • A resume specific to the customer service specialist position
  • A cover letter, explaining how you heard about the position, what you would like to gain from working at the QSC, and what you think you could contribute
  • Answers to the following:
    • how long would you like to work at the QSC?
    • about how many hours you would like to work per week
  • Two references: one collage professor and one supervisor