{"id":34191,"date":"2026-07-16T10:47:33","date_gmt":"2026-07-16T17:47:33","guid":{"rendered":"https:\/\/www.uwb.edu\/news\/?p=34191"},"modified":"2026-07-16T10:54:35","modified_gmt":"2026-07-16T17:54:35","slug":"empowering-students-to-thrive-academically","status":"publish","type":"post","link":"https:\/\/www.uwb.edu\/news\/2026\/07\/16\/empowering-students-to-thrive-academically","title":{"rendered":"Empowering students to thrive academically\u00a0"},"content":{"rendered":"\n

The summer of 2024 saw a transformation at the University of Washington Bothell: the launch of a brand-new, centralized approach to undergraduate advising. No longer spread around campus at individual colleges and schools, 26 advisors relocated to a single unit in Founders Hall. <\/p>\n\n\n\n

Their shared mission: a seamless, coordinated approach that serves all undergraduates. <\/p>\n\n\n\n

The reorganization, which included cross-training existing staff, onboarding new members and establishing shared policies and procedures, was accomplished in just 10 months. A high-energy team of five, led by Suzanne Yates, assistant dean for academic advising, collaborated to build the new unit from scratch. <\/p>\n\n\n\n

In recognition of their efforts, the entire Undergraduate Advising Centralization Leadership Team \u2014 Yates, Claire Grant, Garick Sherburn, Nhi Tran and Jessica Trenkamp \u2014 has received the University of Washington\u2019s 2026 Distinguished Staff Award for Innovation<\/a>. This category honors excellence in a team that has created lasting change through implementing an innovative solution to a complex problem or driving a significant effort that enhanced service and\/or efficiency. <\/p>\n\n\n\n

A customized approach<\/strong> <\/h2>\n\n\n\n

\u201cThe work we did was always ultimately centered on the specific needs of UW Bothell students,\u201d said Yates. \u201cWe built something that we knew would work given our students\u2019 unique needs and challenges.\u201d <\/p>\n\n\n\n

UW Bothell has a higher-than-average level of diversity among its 6,000 learners, she noted, including many first-generation students, older adults, neurodiverse learners and people with disabilities. While creating the new advising model, Yates and her team strived to keep these students top of mind, and to build in supports and flexibility. <\/p>\n\n\n\n

\u201cThere\u2019s no one-size-fits-all solution,\u201d she said. <\/p>\n\n\n\n

The initiative faced initial resistance, generated in part by uncertainty, Yates said. \u201cThis was so big, and it affected the livelihoods of 26 people. It\u2019s a huge change, and no one loves change,\u201d she said. \u201cFolks less experienced with this model were really worried whether it would be the right move for our students.\u201d <\/p>\n\n\n\n

In designing the new approach, the centralization leadership team kept student and advisor success at the heart of its work. It also leaned into a host of resources: people at other universities, national organizations and national research that supports a centralized model. <\/p>\n\n\n\n

\u201cWe reached out to other universities in the Pacific Northwest similar to ours,\u201d Yates said. \u201cWe picked from the best examples we knew would work for us.\u201d <\/p>\n\n\n\n

In support of student success<\/strong> <\/h2>\n\n\n\n

Among its other benefits, the new approach has created a more consistent experience for students and streamlined the advising process, Yates said. <\/p>\n\n\n\n

Before July 2024, first-year students who arrived at UW Bothell undecided about their direction would typically have one advisor as a pre-major, then switch to another when they declared a major. Now, those same students can potentially work with the same advisor throughout their academic journey. <\/p>\n\n\n\n

Feedback from undergraduate students has been enthusiastic, Yates reported. With all advisors now located on the first floor of Founders Hall, they are more accessible. And if one advisor happens to be unavailable, it\u2019s easy for a student to find a backup resource. \u201cEveryone knows where to go now,\u201d Yates said. <\/p>\n\n\n\n

The numbers bear her out: Since the centralized advising structure launched on July 1, 2024, the combined advising team has held more than 11,500 appointments with UW Bothell students. The advisors have guided thousands of students from orientation through the graduation processes. <\/p>\n\n\n\n

\u201cThese numbers reflect more than efficiency \u2014 they represent timely, personalized support that empowers students to thrive academically,\u201d said Cinnamon Hillyard, associate vice chancellor and dean for student success. \u201cStudents are now ensured an equitable professional advising experience regardless of their degree program.\u201d <\/p>\n\n\n\n

The advising team\u2019s new location offers advantages beyond academic advising. Situated close to important resources such as the counseling and student success centers, Yates said, \u201cit\u2019s become a great source of referrals.\u201d <\/p>\n\n\n\n

A higher professional profile<\/strong> <\/h2>\n\n\n\n

Yates emphasized the newfound benefits for advising staff as well \u2014 from centralized support and resources to more robust opportunities for professional development. <\/p>\n\n\n\n

Advisors also\u00a0experience\u00a0greater\u00a0knowledge\u00a0transfer and sharing, she said. In the old model,\u00a0with one advisor dedicated to a single program,\u00a0a lot of information lived in people\u2019s heads.\u00a0\u201cNow,\u00a0we have a historical record and can support students with these systems. We can piggyback off\u00a0each other\u2019s\u00a0strengths instead of being so disconnected.\u201d\u00a0<\/p>\n\n\n\n

And, as a cohesive unit, advisors have a greater ability to advocate for students. The team has more institutional heft, Yates said, with the ability to analyze student data and bring it to the attention of campus leadership. <\/p>\n\n\n\n

\u201cWe have some weight we can throw around,\u201d she said. <\/p>\n\n\n\n

Hillyard also pointed out how centralized advising has strengthened partnerships with student-serving units such as Career Services, Orientation & Transition Programs and Undergraduate Research. <\/p>\n\n\n\n

\u201cInstead of navigating multiple departmental advising units, these offices now have a single point of collaboration,\u201d she noted. <\/p>\n\n\n\n

“We built something that we knew would work given our students\u2019 unique needs and challenges.”<\/p>Suzanne Yates, assistant dean for academic advising <\/cite><\/blockquote><\/figure>\n\n\n\n

A model for collaborative change<\/strong> <\/h2>\n\n\n\n

A year after the new model launched, \u201cSkepticism has faded as the positive impact on student success becomes clear,\u201d Hillyard said. \u201cConfidence in the model has grown because the team listened, responded to concerns and created inclusive systems. Now, other groups seeking change look to this team as a powerful example of transformation.\u201d <\/p>\n\n\n\n

Those groups include national organizations, where interest in the team\u2019s work has been keen. UW Bothell team members have presented to groups such as the National Association of Student Personnel Administrators. This summer, they will address the American Association of State Colleges & Universities for a second time. <\/p>\n\n\n\n

\u201cThis work required vision, resilience and collaboration at every level,\u201d Hillyard said. \u201cBy laying this foundation, this leadership team has positioned UW Bothell as a leader in advising excellence and student success. Their achievements are not only a testament to their dedication but are also a model for transformative change in higher education.\u201d <\/p>\n","protected":false},"excerpt":{"rendered":"

For its work to centralize undergraduate advising,\u00a0Office\u00a0of Student Academic Success team receives the UW Distinguished Staff Award.\u00a0<\/p>\n","protected":false},"author":121,"featured_media":34192,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_is_archived":false,"_archived_contact_email":"","footnotes":""},"categories":[202,211],"tags":[],"school":[417,418,419,420,421],"class_list":["post-34191","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-campus-news","category-honors-and-awards","school-school-of-business","school-school-of-educational-studies","school-school-of-ias","school-school-of-nhs","school-school-of-stem"],"acf":{"related_links":{"toggle_visibility":false,"link_1":"","link_2":"","link_3":"","link_4":"","link_5":""},"highlight_box":{"toggle_visibility":false,"title":"","content":"","button":"","button_style":"angled-purple-button","button_screen_reader_text":""},"contact_type_1":{"toggle_visibility":true,"contact_title":"","email":"","phone":"","box":"","address_line_1":"","address_line_2":"","location":""},"contact_type_2":{"toggle_visibility":false,"contact_title":"","email":"","phone":"","box":"","address_line_1":"","address_line_2":"","location":""},"social_media":{"toggle_visibility":false,"facebook_url":"","instagram_url":"","linkedin_url":"","twitter_url":"","youtube_url":""},"blog_archive_sidebar_visibility":false},"yoast_head":"\nEmpowering students to thrive academically\u00a0 - 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