{"id":19526,"date":"2021-03-03T14:14:47","date_gmt":"2021-03-03T14:14:47","guid":{"rendered":"http:\/\/www.uwb.edu\/?p=19526"},"modified":"2023-06-08T18:24:06","modified_gmt":"2023-06-08T18:24:06","slug":"nursing-master-susan-collins","status":"publish","type":"post","link":"https:\/\/www.uwb.edu\/news\/2021\/03\/03\/nursing-master-susan-collins","title":{"rendered":"From bedside nurse to health care manager"},"content":{"rendered":"\n

When she worked as a firefighter paramedic, Susan Collins spoke as a firefighter. If others made a mistake, they\u2019d hear matter-of-factly, \u201cThat was a terrible choice. Don\u2019t ever do that again.\u201d When Collins became a nurse with growing responsibilities, she had to think more about how she would speak. <\/p>\n\n\n\n

\u201dIt was a steep learning curve to learn that nurses didn\u2019t want to be talked to like that. You can\u2019t call someone out in that way and expect to have a good relationship,\u201d said Collins, who made a study of relationship-building communications in the Administrative Leadership track of her Master of Nursing<\/a> program in the School of Nursing & Health Studie<\/a>s. <\/p>\n\n\n\n

\u201cHow we can communicate as nurses to nurses really matters, and it can affect patient care,\u201d said Collins, who said she still has the instinct to speak bluntly \u2014 but \u201cit\u2019s my inner voice now.\u201d <\/p>\n\n\n\n

In graduate school at UW Bothell, she learned not just nursing skills but also business skills, such as how to plan crucial conversations to be most effective. \u201cI want to make sure we both get something out of the discussion.\u201d <\/p>\n\n\n\n

Beyond trauma ready <\/h2>\n\n\n\n
\"\"
Susan Collins and tracker board. Red notations show progress toward submitting the Magnet application.
Courtesy photo.<\/figcaption><\/figure>\n\n\n\n

Collins worked nearly 10 years as a firefighter paramedic before deciding to focus more on caring for patients. She received her Bachelor of Science in Nursing in 2008 from the University of Washington. Then, because of her experience in handling accidents and other emergencies, she was hired directly into the trauma intensive care unit at Harborview Medical Center, the top (Level 1) trauma center for Washington, Alaska, Montana and Idaho.<\/p>\n\n\n\n

She loved providing critical care. With time, however, she also took on responsibilities as the charge nurse for a shift and as a preceptor, training new nurses. And, \u201calways one to have something to say\u201d in committee meetings, Collins grew to want a bigger voice for nurses. <\/p>\n\n\n\n

\u201cI felt that the policies and procedures and structures at the hospital didn\u2019t have enough nurses at the table, making these decisions,\u201d said Collins. She wanted to be in a position to make a change \u201cso when decisions are made about patient care, it\u2019s not a top-down decision, it\u2019s bottom up.\u201d <\/p>\n\n\n\n

To move into such a position, Collins enrolled in the MN program and opted to take the Administrative Leadership track. Even before she received her graduate degree in 2019, she was hired as Harborview\u2019s first Magnet coordinator. For the past two years she has been compiling data, assembling statements and surveys, and completing requirements for Magnet designation<\/a> from the American Nurses Credentialing Center. It\u2019s a distinction earned by only 8% of hospitals and health care organizations internationally. <\/p>\n\n\n\n

Now, with the right procedures and personnel in place, Harborview will apply in August for the excellence designation. Anticipating success, Collins will work to keep Harborview in that select group, meeting benchmarks for redesignation in four years. <\/p>\n\n\n\n

Among other things, she said, that involves monitoring \u201cnursing-sensitive indicators\u201d such as patient falls or hospital-acquired infections. A hospital that controls such incidents improves patient safety and care. It also helps nurse retention, because that\u2019s a place where nurses want to stay \u2014 a \u201cmagnet.\u201d <\/p>\n\n\n\n

Making the jump <\/h2>\n\n\n\n

Collins moved into the job of Harborview\u2019s Magnet coordinator from a bedside nursing position \u2014 and she says she could not have made the jump without the preparation she received at UW Bothell. <\/p>\n\n\n\n

\u201cThe master\u2019s on a leadership level assisted me with project management, organizing my time, organizing my communications,\u201c she said. \u201cNot having business literacy prior to the master\u2019s program, it would have been very hard for me to navigate an Excel spreadsheet or to really look at the analysis of the data. <\/p>\n\n\n\n

\u201cI wouldn\u2019t have been able to galvanize that group or communicate succinctly the research that we\u2019re doing,\u201d said Collins. <\/p>\n\n\n\n

One of her most influential instructors \u2014 the one who started her thinking about communication as relationship-building \u2014 was Barbara Hyland-Hill, affiliate faculty and former vice president\/chief nursing officer at Providence Regional Medical Center Everett. \u201cShe broke down really complex topics into manageable pieces,\u201d said Collins, adding that she remains in contact with Hyland-Hill when she needs advice. <\/p>\n\n\n\n

Collins wants to follow that example of mentorship and plans to serve on a UW Bothell panel to answer questions from incoming MN students. She\u2019s also evangelical with co-workers who don\u2019t have a master\u2019s yet, let alone one that includes business education in the curriculum. <\/p>\n\n\n\n

\u201cI\u2019m really proud of the education I received at UW Bothell.\u201d <\/p>\n","protected":false},"excerpt":{"rendered":"

Susan Collins is using skills she acquired in the Master of Nursing Administrative Leadership program to help Harborview Medical Center apply for Magnet designation, the highest nursing credential for a hospital.<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_is_archived":false,"_archived_contact_email":"","footnotes":""},"categories":[209,202,252,200],"tags":[],"school":[420],"class_list":["post-19526","post","type-post","status-publish","format-standard","hentry","category-alumni","category-campus-news","category-population-health","category-profiles","school-school-of-nhs"],"acf":{"related_links":{"toggle_visibility":false,"link_1":"","link_2":"","link_3":"","link_4":"","link_5":""},"highlight_box":{"toggle_visibility":false,"title":"","content":"","button":"","button_style":"angled-purple-button","button_screen_reader_text":""},"contact_type_1":{"toggle_visibility":true,"contact_title":"Contact Us","email":"test@uwb.edu","phone":"(206) 999-1234","box":"Box 358500","address_line_1":"18115 Campus Way NE","address_line_2":"Bothell, WA 98011-8246","location":""},"contact_type_2":{"toggle_visibility":false,"contact_title":"","email":"","phone":"","box":"","address_line_1":"","address_line_2":"","location":""},"social_media":{"toggle_visibility":false,"facebook_url":"","instagram_url":"","linkedin_url":"","twitter_url":"","youtube_url":""},"blog_archive_sidebar_visibility":false},"yoast_head":"\nFrom bedside nurse to health care manager - 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