FAQ and System Requirements

Minimum System Requirements



System Version Processor RAM Additional Software
Windows Desktop Windows XP or higher At least 1 GHz At least 512 MB

DirectX v9.0 or above

Windows RT Windows RT 1.9 GHz Quad-Core processor At least 1 GB N/A
Mac Mac OS X 10.6 Snow Leopard or higher At least 1 GHz Intel Processor (Core 2 Duo) At least 1 GB The latest version of QuickTime
Linux Ubuntu 10.04+, Debian 6.0+, Fedora 16+, OpenSUSE 12.1+ At least 1 GHz At least 256 MB Qt 4.6, D-Bus 1.0.0, libasoun d 1.0.118, Pulse Audio 1.0, BlueZ 1.0


System Version Hardware Free Space
Windows Phone Windows Phone 8.1 or 8 Varies with Manufacturer N/A
Android Android OS 2.3 and Above Varies with Manufacturer At least 32 MB
IOS iOS5 or Above iPhone 4,4s, 5, 5c, 5s, 6, 6 Plus; iPad 2, Air, Mini N/A


  • It's best to physically connect to your router with an ethernet cable, but if you cannot then use power-line connections, then Wi-Fi, and lastly mobile data networks. The quality of your call will reduce with a less secure connection.
  • Get the desktop version of Skype vs. using your phone. Skype for your computer will produce a higher quality call than on your phone.
  • Get a Logitech C920 webcam. This webcam has the ability to encode 1080p video through its own hardware, making it less straining on your computer. 
  • Check this list to see the best mobile devices to use with Skype.
  • For a list of the best and most cost-efficient webcams visit this website

Frequently Asked Questions

Q: What should I do if my computer doesn't recognize my webcam when I plug it into the USB port?
A: Make sure that you are plugged into a USB port that is available on the computer tower and not plugged into a separate peripheral. Also test to make sure that the USB cord is properly connected to your computer.

Q: I am trying to video connect with more than one person via the conferencing option but I can't see anybody and they can't see me. How do I fix this problem?
A: Unfortunately, at this time Skype only supports two way video conferencing, however, you may still use your webcam as a microphone to connect via audio conversation with multiple users.

Q: How can I make my video feed less choppy?
A: Make sure that you are not running any other bandwidth demanding applications such as Internet Browsers, Instant Messengers, etc. as these will cause your webcam to appear choppy.

Q: How do I turn down or increase the volume when using my headset?
A: Click call in the list at the top and then click "Adjust Sound Settings." A new options menu will appear. There will be a blue dot that adjusts the volume level of the headphones. Slide the bar to the left to decrease the volume. Alternatively, slide the dot to the right to increase the volume.

Q: My web cam is producing a funny color, how do I change that?
A: First make sure that you close out all current conversations and web casts. Then go to the "Tools" menu at the top, and select "Options..." from the drop down list. Select "Video Settings" from the left menu. To the right, select "Webcam Settings." A new dialogue box should pop up with video settings. Make sure that you have the "Video Proc Amp" tab selected. Locate the option called "White Balance." Make sure that you check the box to the right of it which will allow the camera to auto select the while balance. If it is already checked, uncheck it, and check it again. If this still doesn't work click the "Default" button at the bottom. When you are finished select "Apply" at the bottom.

Q: Where can I get further assistance with the Skype software?
A: The official support site for the Skype software can be found at

Q: Where can I get further assistance with the Creative Live! camera?
A: The official support site for the Creative Live! camera can be found at

For support, please contact the IT Help Desk at (425)352-3456.