{"id":1477,"date":"2014-04-28T09:57:17","date_gmt":"2014-04-28T09:57:17","guid":{"rendered":"http:\/\/www.uwb.edu\/?p=1477"},"modified":"2026-09-02T14:22:36","modified_gmt":"2026-09-02T21:22:36","slug":"get-help","status":"publish","type":"page","link":"https:\/\/www.uwb.edu\/it\/get-help","title":{"rendered":"Getting help from UW Bothell IT"},"content":{"rendered":"\n<p>Whatever your technology need or question, UW Bothell IT can help. Use one of the methods listed on this page to reach us and we will assist you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to reach us<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email: <a href=\"mailto:uwbit@uw.edu\">uwbit@uw.edu<\/a><\/li>\n\n\n\n<li>Phone: 425.352.3456 or 2.3456 from any on-campus phone<\/li>\n\n\n\n<li>Helpdesk walk-up: LB2-218\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.uwb.edu\/about\/visitors\">Driving directions, campus map and parking information<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"quarter\">Academic quarter support hours<\/h2>\n\n\n\n<p>This schedule applies to <strong>autumn<\/strong>, <strong>winter<\/strong> and <strong>spring<\/strong> quarters.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Walk-up support &amp; equipment check-out<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Extended support hours<\/strong> for the first two weeks of each academic quarter:\n<ul class=\"wp-block-list\">\n<li>Monday \u2013 Thursday, 8:00 a.m. \u2013 8:00 p.m.<\/li>\n\n\n\n<li>Friday, 8:00 a.m.\u2013 5:00 p.m.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Standard academic quarter<\/strong> walk-up hours:\n<ul class=\"wp-block-list\">\n<li>Monday \u2013 Saturday, 10:00 a.m. \u2013 4:00 p.m.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Phone &amp; email support<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Extended support hours<\/strong> for the first two weeks of each academic quarter:\n<ul class=\"wp-block-list\">\n<li>Monday \u2013 Thursday, 8:00 a.m. \u2013 8:00 p.m.<\/li>\n\n\n\n<li>Friday, 8:00 a.m. \u2013 5:00 p.m.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Standard academic quarter<\/strong> support hours:\n<ul class=\"wp-block-list\">\n<li>Monday \u2013 Thursday, 8:00 a.m. \u2013 6:00 p.m.<\/li>\n\n\n\n<li>Friday, 8:00 a.m. \u2013 5:00 p.m.<\/li>\n\n\n\n<li>Saturday, 8:30 a.m. \u2013 5:00 p.m.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Summer quarter support hours<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Walk-up support &amp; equipment check-out<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monday \u2013 Friday, 10:00 a.m. \u2013 4:00 p.m.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Phone &amp; email support<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monday \u2013 Thursday, 8:00 a.m. \u2013 6:00 p.m.<\/li>\n\n\n\n<li>Friday, 8:00 a.m. \u2013 5:00 p.m.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Interim break service hours<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Phone &amp; email support<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monday \u2013 Friday, 8:00 a.m. \u2013 5:00 p.m.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Walk-up support &amp; equipment check-out<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Walk-up hours are suspended <\/strong>during interim break for inventory and maintenance work.<\/li>\n\n\n\n<li><strong>Limited equipment return hours:<\/strong> \n<ul class=\"wp-block-list\">\n<li>First two days of interim break, 10:00 a.m. \u2013 4:00 p.m.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If you need to return equipment or schedule an in-person appointment during the interim break, please call (425) 352-3456 or email <a href=\"mailto:uwbit@uw.edu\">uwbit@uw.edu<\/a>.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-center is-style-highlight-paragraph-large\">UW Bothell IT is closed <br>during University-observed holidays<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Whatever your technology need or question, UW Bothell IT can help. Use one of the methods listed on this page to reach us and we will assist you. How to reach us Academic quarter support hours This schedule applies to autumn, winter and spring quarters. Walk-up support &amp; equipment check-out Phone &amp; email support Summer&#8230;<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"_is_archived":false,"_archived_contact_email":"","footnotes":""},"class_list":["post-1477","page","type-page","status-publish","hentry"],"acf":{"related_links":{"toggle_visibility":false,"link_1":"","link_2":"","link_3":"","link_4":"","link_5":""},"highlight_box":{"toggle_visibility":false,"title":"","content":"","button":"","button_style":"angled-purple-button","button_screen_reader_text":""},"contact_type_1":{"toggle_visibility":true,"contact_title":"Information Technology","email":"uwbit@uw.edu","phone":"425.352.3456","box":"Box 358540","address_line_1":"18115 Campus Way NE","address_line_2":"Bothell, WA 98011-8246","location":""},"contact_type_2":{"toggle_visibility":false,"contact_title":"","email":"","phone":"","box":"","address_line_1":"","address_line_2":"","location":""},"social_media":{"toggle_visibility":false,"facebook_url":"","instagram_url":"","linkedin_url":"","twitter_url":"","youtube_url":""},"blog_archive_sidebar_visibility":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Getting help from UW Bothell IT - Information Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.uwb.edu\/it\/get-help\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Getting help from UW Bothell IT - Information Technology\" \/>\n<meta property=\"og:description\" content=\"Whatever your technology need or question, UW Bothell IT can help. 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