Exchange Online Email Troubleshooting

Check Names Function

1. Type the first name of the user you would like to send an email to, and then click “Check Names” on the tool bar. Including their last name if you know it is helpful with narrowing down the options that may appear.

  • If there are no duplicate users after selecting the "Check Names" function, please refer to step three.


2. If there are multiple matches for the same name, the following window will appear. Select the user that you would like to email, and click “OK”


3. The Check Names function has successfully populated with a UW email address if it corrects the name to how it appears in the directory. Should look similar to the following picture: