Professor of Practice
Dr. Lund is the CSS Professor of Practice. He has a BA in chemistry from the University of Chicago, and a PhD in Experimental Psychology: Human Learning and Memory from Northwestern University. He is a Fellow of the Human Factors and Ergonomics Society (HFES), and served on the HFES Executive Council. He has also been elected to the prestigious ACM SIGCHI Academy. He chaired the HFES Institute (which is responsible for human-computer interaction standards) and oversaw the approval of the first ANSI ergonomics standard in the software area. He also served as the president of the board of directors for the Board of Certification in Professional Ergonomics (BCPE) as it went through redefining the body of knowledge for the human factors field to better reflect current software practices.
Dr. Lund began his career at AT&T Bell Laboratories, and helped build the science and technology organization at Ameritech. He managed design and exploratory software development teams at US West Advanced Technologies, and served as a research and design director at Sapient (a large web consultancy). At Microsoft he managed teams working on projects ranging from the SQL user experience to Microsoft’s Tablet products, and including MS.com and the Azure user experience. He then moved to GE Global Research where he became a Technology Leader and was responsible for the first set of labs devoted to human-computer interaction. Just before joining CSS, he was running user research for Amazon’s Alexa intelligent agent products. He has written the leading book on user experience and human-computer interaction management. His personal research has focused on emerging natural user interface technologies, and on new methods to drive the adoption of innovative products. He has published widely, and he and his teams have been granted a rich variety of patents for innovative user experiences.