Certificate in Operations Management

Operations management for business professionals certificate

In partnership with Muckleshoot Tribal College

Muckleshoot Tribal College Logo

Certificate overview

The UW Bothell School of Business is offering a non-degree Certificate in Operations Management for Business Professionals in the Auburn, WA area. This program combines Operations Management, Business Consulting and Project Management to develop and work on real-world projects. Faculty for the program are nationally renowned Operations and Project Management researchers and instructors including Associate Professor Surya Pathak, Associate Professor Deanna Kennedy and Director and Consultant Kim O’Neill.

This is also the opportunity to BRING a business process improvement project from YOUR WORK to the program and GET YOUR ORGANIZATION INVOLVED!

Example projects include:

  • City of Bothell​
    • Project Motivation: How can we increase weekend hotel stays in the city of Bothell’s 9 hotels?
    • Findings: New city event projects (that capitalize on city history and resources) to increase overnight hotel stays.
  • Power Conversions Inc.
    • Project Motivation: How can we improve the working conditions for employees?
    • Findings: Increase personnel at the bottleneck; add more lights and consider ergonomic changes such as chairs at the right height to increase ease of workers’ tasks.
  • Nintendo
    • Project Motivation: How might the remanufacturing process of broken/defective products be improved?
    • Findings: Change the layout of the process to be more efficient; increase training to reduce processing time that can address learning curve and quality issues.
  • Amazon
    • Project Motivation: What process issues for food delivery currently unfold at Amazon?
    • Findings: Issues resulting in late deliveries may come from employees (e.g., lack of training), materials (e.g., inventory issues), or other internal (e.g., schedule changes) and external (e.g., traffic) conditions.

The program is being brought to Auburn, WA due to the partnership between the University of Washington Bothell’s School of Business and Muckleshoot Tribal College. The program will be administered at the Muckleshoot Tribal College at 39811 Auburn Enumclaw Rd SE, Auburn, WA 98092 with weekly online activity and project mentorship.

Learning objectives

On completion of the Certificate in Operations Management, students shall be able to:
  • Plan, monitor and manage multi-functional projects. 
  • Model, evaluate and optimize business processes.  
  • Assess strategies of business process improvement and reengineering. 
  • Articulate and apply methods for managing supply chains. 
  • Apply costs and other information for decision making and risk management.

Bring a project to the program

Participants will be asked to work with their organizations to propose business process improvement projects. Faculty will evaluate and select projects and secure organizational stakeholder engagement for those proposed projects and assign participant teams to practice course concepts and tools in order to advance recommendations to the organization. The organizational stakeholders, educators and Muckleshoot Tribal College coordinators will be invited to the final presentations and graduation ceremony on August 25, 2018.

Community engagement impact

The Certificate program is structured to be engaging, meaningful and impactful for participants in their professional careers, the Muckleshoot tribe and its organizations and the UW Bothell faculty.

Individual Professionals Receive

  • Professional development, individual and team skills training.
  • Practice applying business concepts and process analytics.
  • Experience in managing a real-world business process improvement project.

Organizations Receive

  • Engagement with UW Bothell in a integrative learning program.
  • Improved organizations from project recommendations.
  • Access to educational opportunities for business professionals.

Promoting Professional Development and Community Engagement

Operations faculty

Photo of Deanna Kennedy

Deanna Kennedy, Associate Professor, UW Bothell School of Business

Photo of Gülru Özkan-Seely

Gülru Özkan-Seely, Assistant Professor, UW Bothell School of Business

Photo of Surya Pathak

Surya Pathak, Associate Professor, UW Bothell School of Business

Program dates

June – August 2018

Date Time
Friday, June 22 6:00 p.m. - 8:30 p.m.
Saturday, June 23 9:00 a.m. - 12:30 p.m
Friday, June 29 6:00 p.m. - 8:30 p.m.
Saturday, June 30 9:00 a.m. - 5:00 p.m.
Friday, July 6 No Meeting
Saturday, July 7  No Meeting
Friday, July 13 6:00 p.m. - 8:30 p.m.
Saturday, July 14 9:00 a.m. - 5:00 p.m.
Friday, July 20 6:00 p.m. - 8:30 p.m.
Saturday, July 21 9:00 a.m. - 5:00 p.m.
Friday, July 27 6:00 p.m. - 8:30 p.m.
Saturday, July 28 9:00 a.m. - 5:00 p.m.
Friday, August 3 6:00 p.m. - 8:30 p.m.
Saturday, August 4 9:00 a.m. - 5:00 p.m.
Friday, August 10 6:00 p.m. - 8:30 p.m.
Saturday, August 11 9:00 a.m. - 5:00 p.m.
Friday, August 17 6:00 p.m. - 8:30 p.m.
Saturday, August 18 9:00 a.m. - 5:00 p.m.
Saturday, August 25 9:00 a.m. - 1:00 p.m.

Program location

Muckleshoot Tribal College
39811 Auburn Enumclaw Rd SE
Auburn, WA 98092
Phone: (253) 876-3183


Friday: 6:00 p.m. - 8:30 p.m.
Saturday: 9:00 a.m. - 5:00 p.m.
Weekly Online Activity and Project Mentorship

Who should apply

Business professionals at all levels that want to expand their skill set in process improvement, project management, supply chain knowledge, cost and risk management, communications


The cost of tuition is dependent on enrollment and confirmed on June 10.

Tuition: $8,700

Payment is due by the start of class on Friday, June 22.

All costs will be paid for eligible Muckleshoot Tribal members. All others should email program managers for more information or pay the tuition online here

To enroll

Please complete the OM Certificate Application. A program manager will contact you to finalize and confirm enrollment.

Certificate program curriculum

8-Module Certificate Framework

Phase 1: Initialize   Phase II: Organize   Phase III: Analyze   Phase IV: Advise
1. Introduction to Operations and Supply Chain Management 2. Business Processes 4. Business Process Improvement Theories 8. Communicate Findings and Recommendations to Stakeholders
5. Business Process Improvement Tools



3. Project Management 6. Project Cost and Risk Assessment
7. Project Review and Control
Project Proposal and Stakeholder Identification          ►          Project Integration and Application

Module 1: Introduction to Operations and Supply Chain Management

Covers the fundamentals of operations management and business processes. It will provide a high level perspective of the functional areas of the business as well as the how business processes are used to deliver the services and products of the organization.

Module 2: Business Processes: Identification, Mapping, and Evaluation

Introduces and demonstrates process identification and process mapping. The module will culminate in the identification of a real-world process in the participants’ organizations with improvement potential.

Module 3: Project Management

Practices project selection, stakeholder analysis, communication plans, scheduling, monitoring and post-project assessment. The content will be applied to the select and prepare a project around an identified process from the previous module.

Module 4: Business Process Improvement I: Business Theories

Discusses the theories of business process improvement such as lean, quality and decision making. The presentation of real-world examples and cases where the theories have been applied will be discussed.

Module 5: Business Process Improvement II: Analysis Tools and Methods

Presents data collection and different analysis tools such as spreadsheet modeling, data analysis and data mining. The lessons learned from this module will be applied to the process improvement project.

Module 6: Project Cost and Risk Management

Focuses on the cost of process improvement projects and the management of project risk. Decision making based on spreadsheet analysis will be demonstrated. These topics inform and improve managerial decision making about projects.

Module 7: Project Review and Control

Demonstrates assessment of project success and process control. Topics may include analytical tools and statistical process control methods to ensure that processes achieve expected levels of quality, cost and time.

Module 8 Capstone: Business Project, Presentation and Stakeholder Communication

The culminating business process improvement projects will be presented to project stakeholders from participants’ organizations. The project is an opportunity to practice communicating project insights and recommendations. 

Enrollment is open for June 2018 and closes June 22, 2018.

Enroll Now


Are you an organization that is interested in offering such a program or an individual interested in receiving more information?

Please contact me

Information sessions will be held at the Muckleshoot Tribal College:

April 18 12:00 p.m. - 1:30 p.m.

May 2 TBD (during Career Day)

May 9 4:00 p.m. - 6:00 p.m.

Program managers

Deanna Kennedy, Ph.D.
Certificate Program Coordinator
University of Washington Bothell

Denise Bill, Ed.D.
Executive Director of Higher Education
Muckleshoot Tribal College

Enrollment is open for June 2018 and closes June 22, 2018

Enroll Now


Are you an organization that is interested in offering such a program or an individual interested in receiving more information?

Please contact me