Role and Responsiblities

The Ombudsman is to assist in the protection of the rights and interests of individual members of the student body, the faculty and the staff against arbitrary or capricious action or lack of appropriate action by University agencies, the student body, the faculty, or the staff.
-Executive Order 18 of the President

The University Ombudsman is appointed by the President in consultation with student, staff, and faculty representatives. The appointment is confirmed by the Senate Executive Committee.

A neutral third party, the University Ombudsman does not advocate for the University or for either party to a dispute. The objective is to provide a process for achieving a fair and reasonable settlement. Working within existing policies and procedures, the Ombudsman seeks to address disagreements in an informal manner. If formal mechanisms are desired, the staff of the Ombudsman's Office can direct individuals to the appropriate University offices.

According to University policy, the Ombudsman is expected to:
Act as a source of information and assistance to all members of the University community concerning University-related academic and non-academic rules, regulations, and procedures.
Receive complaints from students and members of the faculty and staff with regard to alleged inequities. (No employee shall suffer loss of pay for reasonable time spent in bringing a complaint to the Ombudsman. No individual shall be retaliated against for using the services of the Ombudsman.)
Bring the complaint to the attention of the appropriate University official, if it has not already been heard.
Seek to resolve the difficulty between the aggrieved individual and the University official involved.
Make recommendations to the President and appropriate authorities about desired or necessary changes in University rules, regulations, and procedures.

Executive Order 18 of the President