Clients & Policies

The Office of the Ombudsman is a place where all members of the University community can turn for information, education and consultation. Each year, the Ombudsman receives hundreds of requests for assistance from students, faculty, staff and other individuals connected to the University.

  • The following policies guide how assistance is provided:
  • No action will be taken without the client's explicit consent.
  • Any and all confidential communications that occur between the Ombudsman and users of the Ombudsman programs and services are protected from disclosure to others.

Clients are actively involved in the process of conflict management. This is achieved through the preparation of a plan to address specific problems or concerns. This plan is developed in conjunction with staff of the Ombudsman's Office and is specific to each client's needs.

When appropriate, mediation or conciliation is facilitated between all concerned individuals.