Contents:
Problem Using Firefox with Mac OSX
Problem
Mac OS X users may experience problems when trying to use Blackboard with Firefox. After an applet requests unrestricted access to the computer, the browser may freeze or won't allow the user to type in the boxes.
Solution
Mac users must check the box to Allow all applets from "bb.uwb.edu" access and click Allow. After this, restart Firefox to regain full functionality. The applet is safe and is used by Blackboard to enable math equations in the text boxes. Alternatively, Mac users can use the Safari browser when using Blackboard.
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Cannot Delete Discussion Board Threads or Posts
Problem
Mozilla Firefox, Google Chrome, Apple Safari, and other related browsers will not delete a discussion board post even after you confirm that it should be deleted (this applies to discussion board moderators or when post deleting is enabled for students).
Solution
A workaround for Windows users is to use Internet Explorer to delete posts. Apple users must delete the comments by checking them in Tree View (faculty | students) and then clicking the delete button. Alternatively, you can modify the post and erase its contents.
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Invalid File Message When Submitting a File
Problem
The upload script in Blackboard may be unable to recognize your browser properly, especially if it is new or uncommon. Support for new browsers that gain popularity should be added in the following service pack.
Solution
To solve this problem, users should use a supported Blackboard browser:
- Internet Explorer 7
- Internet Explorer 8 under Compatibility Mode
- Firefox 2
- Firefox 3.5
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Special Characters cause File Corruption
Problem
Uploading files that contain special characters or symbols (eg. !@*$) causes file to become corrupted.
Solution
Rename the file so that it does not contain these characters and then re-upload the file.
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