Next Business Day Support

Next Business Day Service Support


Network Operations personnel provide a reasonable effort service to the University of Washington, Bothell that includes response support to Sev3 and Sev4 Services. Business Hour Service Support is normally available Monday-Friday during NetOps staffing hours 09:00-18:00. Exceptions to this coverage will only occur in extreme or unforeseen circumstances (weather, illness, disaster, etc.).

NetOps monitors core services and responds to automatic paging in the event of a service disruption on monitored services. During IT Helpdesk business hours, please contact the IT Helpdesk to begin triage and escalation before contacting NetOps. In the case where a Sev3, Sev4, response service is down/disrupted, and NetOps has not been notified, NetOps staff members should be contacted with a ticket and NetOps will respond by the next business day. If a service disruption occurs on a weekend or holiday, there is no support until the next business day. (See Below for Normal Hours of Operation)

Network Operations Contact Information
Website:
https://helpdesk.uwb.edu
Login with your uwbid or uwnetid.

Phone:
IT Helpdesk: (425)352-3456
Data Center:  (425)352-5483

E-mail:
IT Helpdesk it@uwb.edu
Work requests and notifications

Network Outage Paging: outage@uwb.edu
Pages all NetOps staff for Emergency (Sev1, Sev2) and Urgent events.

Computer Security Report security@uwb.edu
Computer Abuse Report abuse@uwb.edu Reporting misuse of e-mail/computing

Normal Hours of Operation: 9:00am – 6:00pm, Monday - Friday

Network Operations personnel are normally available “on-site” during these times and are available to service all related requests. This assumes non-holiday, non-weather related schedules and can also be shortened by illness or vacation schedules.