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Details

Strategic Plan

 

Information Technologies

FY14 Strategic Plan

 

Introduction

At the same time that UW Bothell is growing and maturing, emerging technologies are pushing the traditional boundaries of higher education and opening up new vistas of connectedness, access, efficiency, and student success.  In Information Technologies, we have a vision of a future where we help our growing campus make the most of these new opportunities, expanding beyond the traditional IT identity of tech support and server administration in a process that connects our work more directly with the academic mission of the institution. As we look towards the IT department of the future, we are focusing more on our partnership role with the rest of the institution, in which skills of consultation, collaboration, and leadership play a big part.

IT has always been about connections, using technology to connect people to data, to information, and to each other.  In our vision, the focus on connections remains but is reimagined. We will, of course, continue to ensure a solid technology environment. But we will also turn our attention to more direct relationships with faculty, students, and staff, helping people connect with each other and with the world around them - both here in Bothell and globally.  

With that idea framing our work, and in support of UW Bothell’s 21st Century Campus Initiatives, we are developing long term strategies in the areas described below.  The Technology Advisory Committee has approved and provided input for this work.  Other groups, including the Chancellor’s Executive Committee, Cabinet, Academic Council, and the Instructional and Research Support Committee have contributed comments and feedback for individual parts of the plan.

Overview of Strategies

  1. Teaching and Learning:  Connecting technology, pedagogy, and student success
  • Online and hybrid learning
  • Active learning classrooms
  • Blackboard to Canvas migration
  1. It’s a Mobile World:  Connecting People to UW Bothell through Mobile Devices
  • Untethered teaching
  • Bring Your Own Everything (BYOE, sometimes called BYOD)
  • Online campus mobile strategy
  1. Data:  Using it Carefully, Using it Well
  • Coordinated analytics: planning and management
  • Data security: access and training
  1. Enterprise services:  Finding the Right Mix of Cloud and Local Services
  • Define and migrate services
  • Refocus local server room on instruction and research

 

1: Teaching and Learning: Connecting technology, pedagogy, and student success

Technology is increasingly a natural part of every classroom experience, and new technologies are constantly emerging that make that teaching and learning experience richer for faculty and students. Our initiatives in this area focus on this increasing importance of the technology of teaching and learning, with the overall goal of creating a flexible environment where technology enables faculty and students to connect to each other and the world around them in a myriad of ways.

Long Term Goal:  Plan and build out the infrastructure for an effective online and hybrid learning program, to include technology, staffing resources, pedagogical support, and student support.

Initatives:

  1. Online and hybrid learning

We have run the faculty Hybrid Course Development Institute for several years, and there are pockets of hybrid course offerings across campus. In the last two years 42 faculty members completed the Institute, a total of 47 hybrid courses were taught, and 1174 students participated in a hybrid course.But UW Bothell does not yet have a formal strategy in this area, or in the area of fully online learning.

FY14 Goals:

  • Coordinate a campus process that leads to a formal plan for online and hybrid teaching and learning
  • Design and launch a fully online faculty institute
  • Create and curate a catalog of online resources for faculty and students
  • Plan for IT support resources and coordinate support across campus groups
  1. Active learning classrooms

UW Bothell’s classroom spaces are based on the traditional faculty role of sage on the stage imparting knowledge to students.The classroom experience, however, is increasingly one of interaction, participation, and active learning, requiring a different classroom model.Active learning classrooms put the focus on the learner rather than the instructor by creating a physical environment more conducive to active engagement.

FY14 Goals:

  • Develop a proposal offering various models for active learning spaces
  • Present at campus meetings
  • Plan ways for UWB3 classrooms to incorporate active learning strategies
  • Propose an IT training space that incorporates active learning strategies
  1. Blackboard to Canvas migration

UW has adopted Canvas as a UW-wide learning management system. UW Bothell’s Blackboard license expires in Spring 2014. Many courses are already using Canvas, and we plan to move the rest by the end of Fall 2013.

FY14 Goal:

  • Help faculty, students, and staff migrate courses, portfolios, and committee work from Blackboard to Canvas.

 

2: It’s a Mobile World: Connecting people to UW Bothell through mobile devices

Worldwide, more people are accessing the Internet through mobile devices than through any other means. These goals address ways in which we can begin to meet the demand for a mobile-friendly technology environment.

Long Term Goal:  Create systems and processes that allow students, faculty, and staff to teach, learn, and access information on cell phones, tablets, and other devices not yet even on the market.

Initatives:

  1. Untethered teaching

We envision a future where faculty seamlessly connect to classroom systems and conduct classes using whatever mobile devices they have in their pockets, “untethering” them from the traditional classroom podium.

FY14 Goals:

  • Explore technical solutions that allow faculty to use various mobile devices to connect wirelessly to audio and video projections systems
  • Explore pedagogical benefits and challenges of such a system
  • Develop plan for support resources
  1. Bring Your Own Everything (BYOE, also called BYOD)

We are investigating opportunities, challenges, and barriers related to a future environment in which faculty, staff, and students use their own equipment and software for teaching, learning, and administrative work, instead of or alongside University-owned resources.

FY14 Goals:

  • Explore security, privacy, liability, and legal issues for both our users and UW Bothell
  • Create a guide for how faculty, staff, and students can use existing devices in their work
  • Propose support services for consumer technology
  1. Campus mobile strategy

Services and information used by faculty, students, and staff need to be optimized for use on the variety of mobile devices currently in the market.

FY14 Goals:

  • Launch project to create a mobile UWB website
  • Implement Space Scout at UW Bothell
  • Create a guide to existing mobile services that will be updated as more services are added
  • Develop longer term campus mobile strategy
  • Work closely with campus partners to identify and begin to implement mobile solutions. 

 

3: Data: Using it carefully, using it well

UW Bothell needs good data to make good decisions, to increase student retention, to assess institutional effectiveness, to address accreditation requirements, and to increase pedagogical effectiveness and highlight student outcomes. But we also need to pay attention to cybersecurity risks. These goals address ways to use data more effectively while also mitigating information assurance risks.

Long Tem Goal: Develop a data management, analysis, and information security infrastructure that supports university requirements for analytics and decision support while also managing risk and issues related to business continuity.

Initatives:

  1. Coordinated analytics 

Good use of data for analytics requires collaboration across a wide range of campus constituents, including Information Technologies.

FY14 Goals:

  • Facilitate and advocate for campus planning and conversations around analytics
  • Help locate and articulate available data resources
  • Create IT capacity for more data support
  • Build on existing relationships with UW Seattle and UW Tacoma
  • Recommend ways to address identified gaps in data availability
  1. Data security: access and training

IT produced an extensive information assurance plan in 2010 that needs to be refreshed and refined.

FY14 Goals:

  • Identify gaps in our ability to assess and mitigate institutional risks related to information security
  • Identify cybersecurity risks related to the data stored in our systems and used by our faculty and staff
  • Develop and implement a training plan for users of that data

 

4: Enterprise services: Finding the right mix of cloud and local services

UWB3 was originally designed to include a new data center to replace our inadequate and under-resourced server room.UW Bothell decided instead to make use of cloud resources, both at UW Seattle and outside of the UW world, for most administrative data center needs, focusing our local data center on academic uses.These goals describe a long term plan to “right-source” our enterprise services.

Long Term Goal:  Migrate administrative enterprise services out of the local server room using our established guiding principles for right-sourcing, allowing the server room to become a center for academic research needs.

Initatives:

  1. Enterprise service migration

A thorough service catalog of the services managed in the server room, along with associated costs, has been completed.The next step is to determine sequencing for service migration, with an ultimate plan that describes, service by service, how each administrative enterprise service will be addressed.

FY14 Goals:

  • Develop a service-by-service sequencing plan
  • Ready the UW Tower for service migration and business continuity solution
  • For services being migrated this year, negotiate with UW Seattle or outside vendors
  • Work with campus partners to migrate services
  1. Refocus local server room on instruction and research

Some infrastructure improvements are required in the server room, even with the migration of most enterprise services elsewhere.New configurations are required to make the space more accessible, both physically and virtually, to faculty and students.

FY14 Goals:

  • Reconfigure physical layout of server room for greater accessibility
  • Retrofit as possible regarding problems with air handling and overhead pipes