Information Technologies

Now Hiring Student Helpdesk Technicians



At UWB IT we are always looking for students who can demonstrate various skills within the Information Technologies department. As a student employee, there will be consistent opportunities to learn and demonstrate your knowledge.

You will love working with UWB IT if you have...

  • A passion for high quality customer service

  • High motivation to be a self-starter

  • A desire to learn

  • The ability to adapt to a fast pace work environment

  • Outstanding communication skills

Accepting applications until Friday October 16th!

The student technician position can take on a few different forms. Please read the following descriptions to gain a better sense of the type of work you could be ask to perform.

Helpdesk Computing Support:

  • Represent UWB IT as the first point of contact for our patrons
  • Answer our main phone line to assist patrons with their computing and technology needs
  • Assist patrons with checking out and checking in circulating equipment
  • Assist patrons with a number of Tier 1 computing questions ranging from printer troubleshooting to wireless network access

Classroom and Event Support:

  • Maintain a fast moving and constantly changing schedule for the deployment and recover of technology for events and classrooms
  • Assist your department leads in setting up and tearing down audio/visual equipment for events around campus

Computer and Technical Support:

  • Assist department leads with Tier 2 troubleshooting computer/device hardware and software issues
  • Assist patrons with a number of Tier 2 computing questions ranging from reimaging computers to diagnosing/ reparing operating system corruption
  • Creating and updating documentation for internal and external use

Production Services:

  • Assist department lead with editing, printing, and publishing of digital and physical media needs of the campus. This may include videos, photos, posters, etc.
  • Help set up for photo and video shoots around campus
  • Work with a variety of media editing software programs such as Photoshop, Final Cut Pro, and Microsoft Publisher.



  • Must be a current UW student enrolled in at least 6 credits
  • Must be at least 18 years of age
  • A minimum of one year's worth of prior customer service experience
  • UWB IT requires a 6 quarter commitment from our student technicians with no exceptions. For example, if you're hired for Summer Quarter 2015 then you must be able to work until the end of Fall Quarter 2016 (Winter quarter 2017 if you take Summer 2016 off).


How to apply for the Student Helpdesk Technician position:

  1. Review the Student Helpdesk Technician job description and job requirements above.
  2. Submit an email labeled Student Helpdesk Tech Fall 2015 to
  3. Make sure to include the following within a single file that is attached to the email:
  • A cover letter*
  • Resume
  • Hours of availability (good to mention any club activities or second job)
  • Class Schedule for Fall Quarter 2015**
  • Expected quarter and year of graduation***

* If you need help writing your cover letter and/or resume, the Career Center on campus is a great resource!

**According to University policy, only students currently enrolled in at least 6 credits can be hired for on-campus jobs.

***UWB IT requires a minimum 6 quarter commitment from our student technicians with no exceptions.

Contact Us

If you have any questions or comments, feel free to contact us.

In Person: LB2-218

Phone: 425-352-3456