IT Student Help Desk Technician

 

IT Student Help Desk Technician

 

You will love working with UWB IT if you...

  • Have a passion for high quality customer service
  • Are a highly motivated and self-starting individual
  • Have a desire to learn and grow as a young professional
  • Possess the ability to adapt to a fast pace work environment
  • Have outstanding communication skills
Accepting applications until Tuesday November 1st!
 
The student technician position can take on a few different forms. Please read the following descriptions to gain a better sense of the type of work you could be asked to perform.
 
Helpdesk Computer and Technical Support:
  • Represent UWB IT as the first point of contact for our patrons
  • First point of contact with our patrons either through walk up, phone call, or email assistance
  • Assist patrons with checking out and checking in circulating equipment
  • Assist patrons with a number of Tier 1 computing questions
  • Creating and updating documentation for internal and external use
Classroom and Event Support:
  • Maintain a fast moving and constantly changing schedule for the deployment and recover of technology for events and classrooms
  • Assist your department leads in setting up and tearing down audio/visual equipment for events around campus
Production Services:
  • Assist department lead with editing, printing, and publishing of digital and physical media needs of the campus. This may include videos, photos, posters, etc.
  • Help set up for photo and video shoots around campus
  • Work with a variety of media editing software programs such as Photoshop, Final Cut Pro, and Microsoft Publisher.
 
Job requirements:
  • Must be a current UW student enrolled in at least 6 credits
  • Must be at least 18 years of age
  • A minimum of one year prior customer service experience (paid or volunteer)
  • UWB IT requires a minimum 6 quarter commitment from our student hires due to the amount of necessary training.
 
How to apply for the Student Helpdesk Technician position:
  • Review the Student Helpdesk Technician job description and job requirements above.
  • Submit an email with the subject: (Your Last Name) - Student Helpdesk Tech Fall 2016 to uwbit@uw.edu. Make sure to include the following within a single file that is attached to the email:
  1. A cover letter explaining your desire for the position
  2. Resume
  3. Hours of availability (please include any club activities or second job)
  4. Class Schedule for Fall Quarter 2016
  5. Expected quarter and year of graduation