Customer Service Representative (Full-Time)

Customer Service Representative

EagleView Technologies, Inc. 

 

With locations in Bothell, WA and Rochester, NY, EagleView Technologies is a lively and fast-growing Inc. 500 technology company offering full technology solutions in the GIS, measurement and analytical space. We specialize in high-resolution aerial photography, automated 3D measurement technologies and overall software solutions for government, insurance, construction and infrastructure customers. Our patented processes combined with the power of Pictometry image technology have changed the way these industries do business and resulted in them clamoring for more.

EagleView is looking for a quality-focused Customer Service Representative to join our dynamic and fun team. Our Customer Service team answers questions over email, web-chat, and on the phone about general account information, billing, order status and are empowered to solve almost all customer issues on the first call. We focus on training from the beginning, and give our team members the tools they need to succeed long-term. 

Primary Responsibilities:

  • Answer inbound calls, emails, and chats from potential customers and existing clients
  • Quickly assess customer issues to provide accurate support
  • Keep updated on most recent company news and department processes and procedures
  • Adhere to department performance goals and production standards
  • Be able to work independently, while knowing how/when to handle or escalate critical customer issues
  • Other duties as assigned


Required Knowledge, Skills and Experience:

  • Proficiency with Windows 7, MS Office (Word, Outlook, Excel), and strong typing skills
  • Must show flexibility with schedule (weekends will be required) and be willing to work at least one hour of overtime each shift when volume warrants the need


EagleView® Technologies offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, fun and casual environment.

EagleView and its subsidiaries are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Disability/Veteran.

 

 

Apply:

Via https://www.hirebridge.com

Application Due December 1