03/09/2017 Business Analyst Puget Sound Energy - Bothell, Washington This role develops technical and analytical reports and systems supporting the operations of Customer Care departments and overall resource support for meeting Key Performance Indicators (KPI’s). The Business Analyst also provides expertise in the area of system enhancements and support for Customer Care management. The ideal candidate utilizes workforce management systems and forecasting tools to develop staffing requirements and models, while monitoring real-time activities to ensure Service Levels and WUTC requirements are met. There will opportunities for scheduling and facilitating process and planning meetings and for gathering information and assimilating staff comments for presentations at update meetings. Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1886. Today we’re building the Northwest’s energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy. At PSE all employees are valued, respected and provided with the opportunity to excel professionally. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive cafeteria-style benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program. Job Responsibilities: Provides timely and relevant metrics and analysis for key departmental, operational and financial processes. Works closely with other department analysts preparing operational schedules, forecasts, budget and staffing plans and departmental dashboards. Performs analysis and provides recommendations involving complex business issues. Leads and manages internal and external project teams on various process improvement initiatives and customer service projects. Routinely applies process improvement methodologies to business processes and procedures. May perform emergency duty supervisor rotation and respond to call outs and other company-wide emergencies during core and non-core hours. Coordinates training efforts with other departments to ensure effectiveness and efficiency. Performs other duties as assigned. Minimum Qualifications: Strong problem solving and analytical skills in a complex environment, with exceptional PC skills using Word, Excel, PowerPoint, Access, SAP and CIS; Strong time management and organizational skills. Able to work independently in a fast paced environment and prioritize assignments; Strong customer service, communication, and interpersonal skills with the ability to work well in a multi-team environment; Effective written and oral communication skills. Desired Qualifications: Bachelor’s degree in business, accounting, or related Working knowledge of WAC rules and tariffs, WUTC rules and regulations. Ability to create a positive work environment Apply: careers.pse.com/sap/bc/webdynpro/sap/hrrcf_a_posting_apply?PARAM=cG9zdF9pbnN0X2d1aWQ9MDBDMEREMTgyQ0U4MUVFNzgxODZDOTE4Q0VGNERBODgmY2FuZF90eXBlPUVYVA%3d%3d&sap-ep-themeroot=%2fsap%2fpublic%2fbc%2fur%2fnw5%2fthemes%2fsap_tradeshow&sap-client=100&sap-language=EN# PSE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law. We encourage persons of diverse backgrounds to apply. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at firstname.lastname@example.org or 425-462-3017.