What type of support do I have access to?

Qualtrics offers a help site entitled Qualtrics University where you can search any question about Qualtrics and receive help from tutorials, webinars, online training, and more. To access Qualtrics University click here.

Qualtrics has a "help and feedback" button at the top right-hand corner of the Qualtrics home screen as shown below:

Picture showing help and feedback button at top right hand corner of qualtrics home page

After clicking this button the following screen will appear:

Picture showing help and feedback options for qualtrics university

If you click the "I have a technical question/issue" button you will be directed to the following screen:

Picture of qualtrics "how can we help you?" page

Scroll to the bottom of this page and you will find the "I need to file a support ticket" button as shown below: 

Picture showing "I need to file a support ticket" button at the bottom of the qualtrics help page

This will lead you to support options that will allow you to either start a quick chat with Qualtrics support or send an email to specify your issue. These options appear as seen below:

Picture showing options of chat or email support

 

Qualtrics also has a support team you may call for assistance:

United States and Canada Support team hours:

SUN 3 PM – FRI 6 PM

SAT 9 AM – 5PM MST

CALL: +1 800 340 9194

or +1 385 203 4999

Did You Know?

UW Bothell has been designated a veteran-friendly campus by the Washington State Department of Veterans Affairs.